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Frequently asked
Is Seamless.AI SOC 2 compliant?
Seamless.AI is SOC 2 Type II compliant. On SOC2C this listing is Listed.
Is Seamless.AI ISO 27001 certified?
According to Seamless.AI's public trust center, Seamless.AI is ISO 27001 certified. On SOC2C this listing is Listed.
Is Seamless.AI ISO 27701 certified?
According to Seamless.AI's public trust center, Seamless.AI is ISO 27701 certified. On SOC2C this listing is Listed.
Is Seamless.AI GDPR compliant?
According to Seamless.AI's public trust center, Seamless.AI is GDPR compliant. On SOC2C this listing is Listed.
Is Seamless.AI SOC 2 Type I or Type II?
Seamless.AI is SOC 2 Type II compliant. A Type II report covers how security controls operated over a period (typically 3 to 12 months), a stronger signal than a point-in-time Type I.
Can I use Seamless.AI's SOC 2 for a vendor risk assessment?
Yes. Seamless.AI's SOC 2 status, frameworks, auditor, and renewal timing are on SOC2C for vendor risk and security reviews. Request the underlying report through SOC2C to complete your third-party risk file.
Is Seamless.AI penetration tested?
Seamless.AI hasn't listed its penetration testing on SOC2C yet. SOC 2 Type II programs typically include periodic third-party penetration tests; the company can add who performed theirs.
Can I get Seamless.AI's SOC 2 report?
Seamless.AI's SOC 2 report is available on request. Request access through SOC2C and we coordinate the company-side NDA and delivery.
Is Seamless.AI secure?
Security isn't a single yes/no, but Seamless.AI is SOC 2 Type II compliant and holds ISO 27001, ISO 27701, SOC 2 Type I, SOC 2 Type II, GDPR. SOC2C verifies its compliance posture and shows how strongly each fact is proven.
Does Seamless.AI have a bug bounty or vulnerability disclosure program?
Seamless.AI hasn't listed a bug bounty or vulnerability disclosure program on SOC2C. Many companies accept security reports at security@seamless.ai or via a /security page (Seamless.AI lists a security contact).
Who are Seamless.AI's subprocessors?
Seamless.AI's subprocessors aren't listed on SOC2C yet. The company can add them so buyers can assess fourth-party risk.
Where does Seamless.AI host or store data?
Seamless.AI's hosting and data-residency details aren't listed on SOC2C yet. The company can add where it hosts (AWS, GCP, Azure) and which data it handles.
Where is Seamless.AI's trust center or security page?
Seamless.AI's trust center is at https://trust.seamless.ai. Its verified SOC 2 status, frameworks, and documents are summarized on its SOC2C profile.
Does Seamless.AI have any security certifications?
Yes, Seamless.AI currently has a SOC 2 Type II certification. Seamless.AI is happy to provide this certification so long an NDA is executed between the parties. Seamless.AI is also in the process of obtaining an ISO 27001 certification.
Does Seamless.AI have an information security policy it can share?
Seamless.AI does not externally share its internal information security policies to better protect its information security posture.
Does Seamless.AI review its internal security policies and procedures?
Yes, Seamless.AI maintains an ISO 27001 compliant information security program and it reviews its information security policies and procedures at least annually.
Does Seamless.AI review its information security policies using an independent third party?
Yes, Seamless.AI has a robust annual review process which includes information security audits by a qualified third party auditors. Additional information can be found in our SOC 2 report.
Does Seamless.AI conduct background checks on its employees?
Yes, Seamless.AI conducts background checks on all employees as a condition of their employment.
Does Seamless.AI conduct regular penetration testing?
Yes, Seamless.AI conducts penetration testing out at least annually using a qualified third party. Additionally, penetration testing is routinely conducted by qualified internal resources and especially after material changes to network or infrastructure. Seamless.AI does not externally share the results of this penetration testing. Please note that Seamless.AI’s latest tests revealed that there were no critical or high findings or material vulnerabilities. Seamless.AI also addressed any remaining vulnerabilities in accordance with its internal policies and procedures.
Does Seamless.AI encrypt data in transit and at rest?
Yes, Seamless.AI encrypts all customer data in transit and at rest.
What type of information does Seamless.AI process?
Seamless.AI processes basic business contact information for its customers. This information may be considered personal information, but it is not of a sensitive nature and is generally basic commercial information. Seamless.AI collects and provides to its customers names, email addresses, phone numbers, title, and similar business contact information. Seamless.AI does not collect or share sensitive personal information from or through its customers. Seamless.AI does not collect sensitive, confidential business information.
Does Seamless.AI require access to its customers’ information?
Yes, Seamless.AI requires access to its customers' information so that it can provide its customers with information.
Can Seamless.AI deidentify or anonymize personal information in order to provide its services?
Yes, however, the provision of business contact information that has been deidentified or anonymized to Seamless.AI’s customers would not be of much value.
Does Seamless.AI use any cookies or similar technologies in its services?
Yes, Seamless.AI uses cookies and similar technologies on its website in compliance with applicable data privacy laws and regulations.
Why does Seamless.AI process personal information?
Seamless.AI’s business generally revolves around collecting and providing business contact information for its customers. Seamless.AI customers usually provide out of date business contact information from its customers and Seamless.AI provides them with up-to-date business contact information. The scope of information provided changes from customer to customer; however, it usually relates to name, email address, address, and phone number. Seamless.AI relies on legitimate interests, and where applicable, consent, to process personal information. Our privacy policy provides individuals and customers with additional information relating to the use of their information, if you would like to review it further. Seamless.AI uses the information it collects to provide its services and as further described under its legal Terms and privacy policy.