Question 1

Is Taptap Send SOC 2 compliant?

Accepted Answer

Taptap Send is SOC 2 Type II compliant. On SOC2C this listing is Listed.

Question 2

Is Taptap Send ISO 27001 certified?

Accepted Answer

According to Taptap Send's public trust center, Taptap Send is ISO 27001 certified. On SOC2C this listing is Listed.

Question 3

Is Taptap Send PCI DSS compliant?

Accepted Answer

According to Taptap Send's public trust center, Taptap Send is PCI DSS compliant. On SOC2C this listing is Listed.

Question 4

Is Taptap Send GDPR compliant?

Accepted Answer

According to Taptap Send's public trust center, Taptap Send is GDPR compliant. On SOC2C this listing is Listed.

Question 5

Is Taptap Send CCPA compliant?

Accepted Answer

According to Taptap Send's public trust center, Taptap Send is CCPA compliant. On SOC2C this listing is Listed.

Question 6

Is Taptap Send SOC 2 Type I or Type II?

Accepted Answer

Taptap Send is SOC 2 Type II compliant. A Type II report covers how security controls operated over a period (typically 3 to 12 months), a stronger signal than a point-in-time Type I.

Question 7

Can I use Taptap Send's SOC 2 for a vendor risk assessment?

Accepted Answer

Yes. Taptap Send's SOC 2 status, frameworks, auditor, and renewal timing are on SOC2C for vendor risk and security reviews. Request the underlying report through SOC2C to complete your third-party risk file.

Question 8

Is Taptap Send penetration tested?

Accepted Answer

Taptap Send hasn't listed its penetration testing on SOC2C yet. SOC 2 Type II programs typically include periodic third-party penetration tests; the company can add who performed theirs.

Question 9

Is Taptap Send secure?

Accepted Answer

Security isn't a single yes/no, but Taptap Send is SOC 2 Type II compliant and holds ISO 27001, PCI DSS, SOC 2 Type II, GDPR, CCPA. SOC2C verifies its compliance posture and shows how strongly each fact is proven.

Question 10

Does Taptap Send have a bug bounty or vulnerability disclosure program?

Accepted Answer

Taptap Send hasn't listed a bug bounty or vulnerability disclosure program on SOC2C. Many companies accept security reports at security@taptapsend.com or via a /security page (Taptap Send lists a security contact).

Question 11

Who are Taptap Send's subprocessors?

Accepted Answer

Taptap Send's subprocessors aren't listed on SOC2C yet. The company can add them so buyers can assess fourth-party risk.

Question 12

Where does Taptap Send host or store data?

Accepted Answer

Taptap Send's hosting and data-residency details aren't listed on SOC2C yet. The company can add where it hosts (AWS, GCP, Azure) and which data it handles.

Question 13

Where is Taptap Send's trust center or security page?

Accepted Answer

Taptap Send's trust center is at https://trust.taptapsend.com. Its verified SOC 2 status, frameworks, and documents are summarized on its SOC2C profile.

Question 14

I am a Taptap Send customer and I need help, what do I do?

Accepted Answer

Please visit: https://support.taptapsend.com/hc/en-gb

Question 15

I am a Taptap Send customer and I need to contact Taptap Send, how do I do it?

Accepted Answer

Please visit: https://support.taptapsend.com/hc/en-gb/articles/360035876954-Contact-Taptap-Send-Support

Question 16

I am a law enforcement office and I need to contact Taptap Send, how do I do it?

Accepted Answer

Please email the appropriate address: * Law enforcement from USA / Canada: subpoena@taptapsend.com * Law enforcement from the rest of the world: compliance@taptapsend.com

Question 17

I found a security issue with Taptap Send, what do I do?

Accepted Answer

Please email: security@taptapsend.com

Taptap Send

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