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CafeX Communications is SOC 2 Type II compliant. CafeX Communications also holds ISO 27001, and ISO 42001.
About
At CafeX, we prioritize the security and integrity of your information. Our ISO 27001 certification and mature ISMS underscore our dedication to safeguarding your data. Our proactive compliance team works closely with technical experts to address potential risks comprehensively. We leverage the Vanta trust management platform to automate security monitoring and ensure optimal control effectiveness. Additionally, our strategic partnership with AWS ensures your data resides in globally recognized, secure data centers.
Compliance & infrastructure
Documents
5Subprocessors
6- AAmazon Web Services · Cloud infrastructure providerUS
- TTwilio · Communication platform for email and telephonyUS
- GGoogle Workspace · Identity provider and productivity suiteUS
- FFreshworks · Customer engagement and support platformUS
- CCoherent Solutions · Software development and IT consulting services providerWorldwide
- PParity Infotech Solution · Software Quality Assurance (QA) services providerIndia
Compliance leadership
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Penetration test
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Recent updates
Privacy Policy UpdatedMay 2026
This privacy policy has been updated to reflect recent developments and ensure continued compliance with evolving data protection legislation. As part of our commitment to transparency and data security, we regularly review and revise our policy to incorporate any new legal requirements. For complete details, please refer to: https://privacy.cafex.ai
Periodic Review and Update of Subprocessor DescriptionsFeb 2026
Updated the Freshworks service description to accurately reflect current usage focused on support ticketing and customer knowledge base management. This update removes legacy references to uptime monitoring and status pages following the end-of-life for Freshping and Freshstatus.
Privacy Policy UpdatedJul 2025
Our privacy policy has been updated to ensure continued compliance with evolving data protection legislation and to incorporate our governance model for Artificial Intelligence (AI). As we integrate new AI-powered features into the CafeX platform, this update clarifies how we handle data responsibly within these services. The revised policy reflects our commitment to security, transparency, and accountability in all our AI offerings. For complete details, please refer to the full policy: https://privacy.cafex.ai
Privacy Policy UpdatedApr 2025
This privacy policy has been updated to reflect recent developments and ensure continued compliance with evolving data protection legislation. As part of our commitment to transparency and data security, we regularly review and revise our policy to incorporate any new legal requirements. For complete details, please refer to: https://privacy.cafex.ai
Important Update to Our Data Privacy Framework (DPF) Notice: Protecting Your PrivacyNov 2024
Your privacy matters. We've updated our Data Privacy Framework (DPF) Program Notice to ensure it remains current with the latest data protection laws. Latest version available here https://privacy.cafex.ai/dpf.html.
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Frequently asked
Is CafeX Communications SOC 2 compliant?
Is CafeX Communications ISO 27001 certified?
Is CafeX Communications ISO 42001 certified?
Is CafeX Communications SOC 2 Type I or Type II?
Can I use CafeX Communications's SOC 2 for a vendor risk assessment?
Is CafeX Communications penetration tested?
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Does CafeX Communications have a bug bounty or vulnerability disclosure program?
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Where does CafeX Communications host or store data?
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