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Userled Ltd
Trust level
Listed
Unverified
Listed
Domain
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Sourced from public information. Not yet verified by the company.
Userled Ltd is SOC 2 Type II compliant. Userled Ltd also holds GDPR.
About
B2B companies use Userled to make personalisation their competitive advantage. We help companies boost conversions and accelerate sales with account based experiences.
Compliance & infrastructure
Hosting
AWSGCP
Data handled
Customer personally identifiable informationEmployee personally identifiable informationCredit card informationPersonal health information
Subprocessors
9- AAmazon Web Services · Cloud providerEU (AWS eu-west-2) / US (AWS us-east-1)
- GGoogle Cloud Platform · Cloud providerEU / US
- GGrafana · Cloud monitoringEU / US
- OOpenAI · Generative MarketingUSA
- AAnthropic · Generative MarketingUSA
- FFingerprintJS · Data analyticsEU
- UUpstash · Serverless CloudEU / US
- AAPIDeck · Unified APIEU
- CClerk · Authentication ProviderUSA
Compliance leadership
The person who leads Userled Ltd's SOC 2 isn't listed yet. Claim this profile to add it.
Penetration test
Unknown. Userled Ltd's penetration test vendor isn't listed yet.
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This listing is partial
6/11 details · 55%SOC2C shows the verified essentials. 5 details are not yet provided by the company. Trust centers list more, so we invite the owner to fill the gaps here.
- Auditorraises trustAdd the CPA firm that issued your SOC 2 so buyers can verify who signed it.
- Report dateraises trustAdd your most recent report period so buyers see how current your SOC 2 is.
- Renewal dateAdd your renewal window so buyers know your coverage is active.
- DocumentsList the documents you share (SOC 2 report, SOC 3, pen-test summary, DPA) and whether each is public or on request.
- Security controlsConfirm key controls (encryption, MFA/SSO, annual pen test, BCP/DR) buyers screen for.
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Frequently asked
Is Userled Ltd SOC 2 compliant?
Userled Ltd is SOC 2 Type II compliant. On SOC2C this listing is Listed.
Is Userled Ltd GDPR compliant?
According to Userled Ltd's public trust center, Userled Ltd is GDPR compliant. On SOC2C this listing is Listed.
Is Userled Ltd SOC 2 Type I or Type II?
Userled Ltd is SOC 2 Type II compliant. A Type II report covers how security controls operated over a period (typically 3 to 12 months), a stronger signal than a point-in-time Type I.
Can I use Userled Ltd's SOC 2 for a vendor risk assessment?
Yes. Userled Ltd's SOC 2 status, frameworks, auditor, and renewal timing are on SOC2C for vendor risk and security reviews. Request the underlying report through SOC2C to complete your third-party risk file.
Is Userled Ltd penetration tested?
Userled Ltd hasn't listed its penetration testing on SOC2C yet. SOC 2 Type II programs typically include periodic third-party penetration tests; the company can add who performed theirs.
Is Userled Ltd secure?
Security isn't a single yes/no, but Userled Ltd is SOC 2 Type II compliant and holds SOC 2 Type II, GDPR. SOC2C verifies its compliance posture and shows how strongly each fact is proven.
Does Userled Ltd have a bug bounty or vulnerability disclosure program?
Userled Ltd hasn't listed a bug bounty or vulnerability disclosure program on SOC2C. Many companies accept security reports at security@userled.io or via a /security page (Userled Ltd lists a security contact).
Who are Userled Ltd's subprocessors?
Userled Ltd lists 9 subprocessors on its trust center, including Amazon Web Services, Google Cloud Platform, Grafana, OpenAI, Anthropic. Buyers use this for fourth-party risk review.
Where does Userled Ltd host or store data?
Userled Ltd hosts on AWS, GCP, and handles Customer personally identifiable information, Employee personally identifiable information, Credit card information, Personal health information. Data residency details are on its trust center.
Where is Userled Ltd's trust center or security page?
Userled Ltd's trust center is at https://trust.userled.io. Its verified SOC 2 status, frameworks, and documents are summarized on its SOC2C profile.
Answers published by Userled Ltd
Reproduced from Userled Ltd's own trust center. These are the company's statements about its security practices — SOC2C has not tested or verified them, and they may have changed since we last read the page. Check the source ↗
What is Userled.io's role under GDPR?
Userled.io acts as a Data Processor under the General Data Protection Regulation (GDPR). Our customers are the Data Controllers, meaning they retain full ownership and control of their data while we process it strictly in accordance with their instructions.
Where is my data stored?
Userled supports regional data hosting in both the European Union and the United States. - EU Region: AWS `eu-west-2` (London) - US Region: AWS `us-east-1` (Northern Virginia) Customers may choose their preferred data region at onboarding. All customer data is stored and processed within the selected region unless explicitly required for service delivery (e.g., approved sub-processors under contract).
Who are your sub-processors, and how do you ensure compliance?
Each sub-processor is reviewed for GDPR compliance, and agreements (including SCCs) are in place to ensure your data is handled securely and lawfully. A full list of sub-processors can be provided upon request.
What level of access does Userled need to connect key systems?
We work hard to minimize the access we need to key systems. Most systems support read-only access, and we limit ourselves to that scope. In some cases that is not possible, and we reduce the scope as much as we can. In all cases, you are in full control of the integration and can choose to remove it at any time.
How does Userled.io secure my data?
We implement robust Technical and Organisational Measures (TOMs), including: - Encryption: Data is encrypted at rest and in transit using industry-standard protocols (TLS 1.2+). - Access Controls: Data access is restricted using role-based permissions and multi-factor authentication. - Monitoring and Auditing: We continuously monitor systems for anomalies and maintain audit logs to ensure compliance.
How long does Userled.io retain my data?
We retain customer data only as long as necessary to provide our services. Upon termination of the contract or a valid deletion request, we securely delete all data within 30 days, as per our Data Management Policy.
How can I get more details about GDPR compliance?
For more details, please refer to our: - Data Processing Agreement (DPA) - Privacy Policy - Data Management Policy Alternatively, you can contact our Data Protection Officer at trust@userled.io.
How does Userled handle secrets?
Encryption keys are managed via AWS and Vercel. Application secrets are encrypted and stored securely via AWS and Vercel secret managers, and access to these values is strictly limited.
Which integrations are required for Userled?
No integrations are required to get started with Userled. To truly experience the full value of Userled we recommend to connect your CRM, Slack and install our client SDK on your website.
Does Userled conduct penetration tests?
Userled.io conducts regular penetration tests to identify and address potential security vulnerabilities. These tests are performed by independent third-party security experts and cover: - Application security, including APIs and web interfaces. - Infrastructure security across our cloud environment (AWS). Penetration tests are conducted annually or after significant changes to our systems, ensuring our platform meets the highest security standards.
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