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Trustwell
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Trustwell is SOC 2 Type II compliant. Trustwell also holds GDPR.
About
The Safety and Compliance Platform for the Food and Supplement Industry At Trustwell, we’re connecting the dots between food and data so you can have more control over your products along the supply chain. The Trustwell Connect Platform brings together the pioneering achievements of two amazing products Genesis and FoodLogiQ to set a new standard for compliance, transparency, and quality in the food industry.
Compliance & infrastructure
Hosting
AWSAzure
Data handled
Customer personally identifiable informationEmployee personally identifiable informationCredit card informationPersonal health information
Subprocessors
7- AAmazon Web Services · Cloud provider410 Terry Avenue North, Seattle, WA 98109, USA
- OOkta · Identity provider123 N Wacker Drive, Suite 400 Chicago, IL 60606, USA
- MMicrosoft Azure · Cloud providerOne Microsoft Way, Redmond, Washington 98052, USA
- PPendo · Data analytics301 Hillsborough St, Ste 1900, Raleigh, NC 27603, USA
- MMongoDB · Data storage and processing1633 Broadway, 38th Floor, New York, NY 10019, USA
- DDatadog · Monitoring and Observability620 8th Avenue, Floor 45, New York, NY 10018, USA
- FFastSpring · eCommerce Provider801 Garden St. #201, Santa Barbara, CA 93101, USA
Compliance leadership
The person who leads Trustwell's SOC 2 isn't listed yet. Claim this profile to add it.
Penetration test
Unknown. Trustwell's penetration test vendor isn't listed yet.
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This listing is partial
6/11 details · 55%SOC2C shows the verified essentials. 5 details are not yet provided by the company. Trust centers list more, so we invite the owner to fill the gaps here.
- Auditorraises trustAdd the CPA firm that issued your SOC 2 so buyers can verify who signed it.
- Report dateraises trustAdd your most recent report period so buyers see how current your SOC 2 is.
- Renewal dateAdd your renewal window so buyers know your coverage is active.
- DocumentsList the documents you share (SOC 2 report, SOC 3, pen-test summary, DPA) and whether each is public or on request.
- Security controlsConfirm key controls (encryption, MFA/SSO, annual pen test, BCP/DR) buyers screen for.
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Frequently asked
Is Trustwell SOC 2 compliant?
Trustwell is SOC 2 Type II compliant. On SOC2C this listing is Listed.
Is Trustwell GDPR compliant?
According to Trustwell's public trust center, Trustwell is GDPR compliant. On SOC2C this listing is Listed.
Is Trustwell SOC 2 Type I or Type II?
Trustwell is SOC 2 Type II compliant. A Type II report covers how security controls operated over a period (typically 3 to 12 months), a stronger signal than a point-in-time Type I.
Can I use Trustwell's SOC 2 for a vendor risk assessment?
Yes. Trustwell's SOC 2 status, frameworks, auditor, and renewal timing are on SOC2C for vendor risk and security reviews. Request the underlying report through SOC2C to complete your third-party risk file.
Is Trustwell penetration tested?
Trustwell hasn't listed its penetration testing on SOC2C yet. SOC 2 Type II programs typically include periodic third-party penetration tests; the company can add who performed theirs.
Is Trustwell secure?
Security isn't a single yes/no, but Trustwell is SOC 2 Type II compliant and holds SOC 2 Type II, GDPR. SOC2C verifies its compliance posture and shows how strongly each fact is proven.
Does Trustwell have a bug bounty or vulnerability disclosure program?
Trustwell hasn't listed a bug bounty or vulnerability disclosure program on SOC2C. Many companies accept security reports at security@trustwell.com or via a /security page (Trustwell lists a security contact).
Who are Trustwell's subprocessors?
Trustwell lists 7 subprocessors on its trust center, including Amazon Web Services, Okta, Microsoft Azure, Pendo, MongoDB. Buyers use this for fourth-party risk review.
Where does Trustwell host or store data?
Trustwell hosts on AWS, Azure, and handles Customer personally identifiable information, Employee personally identifiable information, Credit card information, Personal health information. Data residency details are on its trust center.
Where is Trustwell's trust center or security page?
Trustwell's trust center is at https://trust.trustwell.com. Its verified SOC 2 status, frameworks, and documents are summarized on its SOC2C profile.
Are physical controls in place to protect sensitive areas within offices, including but not limited to computer rooms, network closets, filing cabinets, etc.?
Trustwell maintains a fully remote workforce.
Does Trustwell follow established procedures for carrying out and confirming the destruction of data residing on systems, devices or in paper form prior to their recycling, refurbishing, resale, or physical disposal?
Yes. Trustwell works with certified vendors and maintains destruction certificates.
How often are your business continuity and disaster recovery plans tested? When was it last tested?
Yearly. Last tested in May of 2024
Is there a compliance program or set of policies and procedures to address bribery, corruption, prohibition of providing monetary offers, incentives, or improper actions that create unfair advantage in business practices?
Yes. Truswell has a code of ethics as part of our Employee Handbook
Do you encrypt data at rest?
Yes. In Transit: SSL - TLS RSA SHA256 At Rest: AES256-CBC (256-bit Advanced Encryption Standard in Cipher Block Chaining mode) via OpenSSL
Are environmental controls in place to protect core IT infrastructure such as servers, storage and network devices against power outages, fire and water damage?
Yes. Trustwell services are hosted in the cloud across multiple availability zones and regions making them hyper-redundant.
Are background checks performed on applicants for positions which may have direct or indirect access to systems which may store, process or transmit data?
Yes. A third party background check service is employed for every Trustwell hire.
Does Trustwell have a documented and implemented mandatory security awareness and training program for all employees?
Yes. As part of Trustwell's SOC2 compliance yearly security training, GDPR training, and policy attestation is required.
How often is your security incident response process tested?
Yearly.
Does Trustwell have a process in place to conduct post-incident review to incorporate lessons learned and update response strategies.
Yes. This is include as part of Trustwell's Cyber Security Incident Response plan.
Is there a defined process for internal and external communication of security incidents? Please supply additional information to validate your response, including details of how customers are notified of security incidents.
Yes. Trustwell has a well-defined process for responding to security incidents. Trustwell's complete Cyber Security Incident Response Policy is available upon request.
Is Trustwell at risk to the log4j vulnerability that was discovered in 2021 (CVE-2021-44228)?
No.
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