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Traild Software
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Traild Software is SOC 2 Type II compliant. Traild Software also holds ISO 27001.
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Compliance & infrastructure
Hosting
GCPAzure
Documents
2Subprocessors
14- GGoogle Cloud Platform · Cloud provider
- ZZendesk · Customer support
- TTwilio · Engineering
- OOffice 365 · Document management
- CCustify · Customer support
- XXero · Finance and payments
- PPipedrive · Sales
- SSlack · Collaboration
- SSendgrid · Marketing
- MMicrosoft Azure · Cloud provider
- BBitwarden · Password management
- AAtlassian · Collaboration
Show all 14 subprocessorsShow fewer
- MMicrosoft Intune · IT
- 33CX · Collaboration
Compliance leadership
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Penetration test
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This listing is partial
7/11 details · 64%SOC2C shows the verified essentials. 4 details are not yet provided by the company. Trust centers list more, so we invite the owner to fill the gaps here.
- Auditorraises trustAdd the CPA firm that issued your SOC 2 so buyers can verify who signed it.
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- Security controlsConfirm key controls (encryption, MFA/SSO, annual pen test, BCP/DR) buyers screen for.
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Frequently asked
Is Traild Software SOC 2 compliant?
Traild Software is SOC 2 Type II compliant. On SOC2C this listing is Listed.
Is Traild Software ISO 27001 certified?
According to Traild Software's public trust center, Traild Software is ISO 27001 certified. On SOC2C this listing is Listed.
Is Traild Software SOC 2 Type I or Type II?
Traild Software is SOC 2 Type II compliant. A Type II report covers how security controls operated over a period (typically 3 to 12 months), a stronger signal than a point-in-time Type I.
Can I use Traild Software's SOC 2 for a vendor risk assessment?
Yes. Traild Software's SOC 2 status, frameworks, auditor, and renewal timing are on SOC2C for vendor risk and security reviews. Request the underlying report through SOC2C to complete your third-party risk file.
Is Traild Software penetration tested?
Traild Software hasn't listed its penetration testing on SOC2C yet. SOC 2 Type II programs typically include periodic third-party penetration tests; the company can add who performed theirs.
Does Traild Software have an ISO 27001 certificate?
Traild Software publishes an ISO certificate on its trust center; you can request access through SOC2C.
Can I get Traild Software's SOC 2 report?
Traild Software's SOC 2 report is available on request. Request access through SOC2C and we coordinate the company-side NDA and delivery.
Is Traild Software secure?
Security isn't a single yes/no, but Traild Software is SOC 2 Type II compliant and holds ISO 27001, SOC 2 Type II. SOC2C verifies its compliance posture and shows how strongly each fact is proven.
Does Traild Software have a bug bounty or vulnerability disclosure program?
Traild Software hasn't listed a bug bounty or vulnerability disclosure program on SOC2C. Many companies accept security reports at security@traildsoftware.com or via a /security page.
Who are Traild Software's subprocessors?
Traild Software lists 14 subprocessors on its trust center, including Google Cloud Platform, Zendesk, Twilio, Office 365, Custify. Buyers use this for fourth-party risk review.
Where does Traild Software host or store data?
Traild Software hosts on GCP, Azure. Data residency details are on its trust center.
Where is Traild Software's trust center or security page?
Traild Software's trust center is at https://trust.traildsoftware.com. Its verified SOC 2 status, frameworks, and documents are summarized on its SOC2C profile.
Answers published by Traild Software
Reproduced from Traild Software's own trust center. These are the company's statements about its security practices — SOC2C has not tested or verified them, and they may have changed since we last read the page. Check the source ↗
What security certifications does Traild hold and what is the status?
Traild is certified to ISO/IEC 27001:2022 and maintains SOC 2 Type 2 compliance. Certification was renewed in May 2025 and is valid until May 2028, with external audits conducted annually to confirm ongoing compliance. Traild’s SOC 2 Type 2 report and ISO/IEC 27001:2022 certificate are available on request via the Traild Trust Centre.
Who owns customer data?
Customers retain ownership of their data at all times. Traild only processes customer data for the purpose of delivering its services. Once data is anonymized such that no individual or customer can be identified, it may be used to improve Traild’s services, train proprietary AI models, and generate aggregated insights. This aggregated and anonymized data cannot be traced back to any customer and is never sold, never shared externally except with subprocessors under contract, and is not used to train third-party models.
Does TRAILD use customer data to train AI or LLM models, and can customers opt out?
TRAILD uses aggregated and de-identified customer data to improve the performance of its own proprietary AI models and does not train third-party LLMs. The use of aggregated data is fundamental to the provision of TRAILD services, as TRAILD’s AP product leverages AI to conduct risk assessments during AP processing. TRAILD is therefore unable to offer an opt-out from this aggregated use. Identifiable customer data is never used for these purposes, and anonymized or aggregated data is not used to train third-party models. TRAILD engages a small number of approved subprocessors, listed in the TRAILD Trust Center.
Does TRAILD agree to data residency commitments?
Yes. TRAILD can host customer data entirely within the USA, EU, UK, Canada, or Australia. Feature availability may vary depending on regional compliance and infrastructure requirements.
How can customers access their data and what is TRAILD’s data retention policy?
Admin users can download customer data via the Reports tab, or request CSV or XML extracts. Customers may request access to their data for 30 days after termination.
Is there a published privacy policy?
Yes. TRAILD’s Privacy Policy sets out how customer data is collected, used, and protected. The policy is available at https://traildsoftware.com/privacy-policy/.
What audit logging and monitoring is available?
TRAILD provides audit logs covering successful and failed login attempts, invoice exports, transactional activity, and key system events. Logs are monitored as part of TRAILD’s ISMS to detect unauthorized activity.
How is data encrypted at rest and in transit?
TRAILD data is hosted in Google Cloud Platform (GCP). 1. Data at rest is encrypted using AES-256. 2. Data in transit is encrypted via TLS over HTTPS. 3. GCP-managed domain validation SSL certificates secure public endpoints. 4. Internal service-to-service traffic uses AES-128-GCM network-layer encryption.
Are production, staging and development environments separated?
Yes. Production and non-production environments are logically separated. Production data is not replicated into test or development environments. Where test data is needed, it is anonymized or de-identified.
How does the platform scale, and what invoice volumes are supported?
TRAILD is built on Google Cloud and scales dynamically to meet demand. It supports organizations processing 100,000+ invoices per month without performance impact.
How often are backups taken and tested?
Backups are taken daily, encrypted, stored offsite across multiple geographies, and tested regularly to confirm restorability.
What role-based access control and least-privilege measures are enforced?
TRAILD applies least-privilege principles through role-based access controls. Permissions are assigned based on job functions, reviewed regularly, and logged to ensure only authorized users have access to sensitive data.
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