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Prophix

prophix.com· Canada· 51–200 employees
Trust level
Listed
Unverified

Sourced from public information. Not yet verified by the company.

Prophix is SOC 2 Type II compliant. Prophix also holds ISO 27001, ISO 27017, ISO 27018, GDPR, HITRUST, and CSA STAR.

Framework
Auditor
Last report
Renewal
View official trust center ↗

About

Welcome to the Prophix Trust Center. At Prophix, the security of customer data is of paramount importance and are committed to providing trust and transparency. We have created comprehensive information security and privacy programs to safeguard your data. Our Prophix Cloud Services undergoes regular independent third-party audits of its information security management systems (ISMS) and achieved ISO/IEC 27001 certification, a globally recognized standard. The Prophix trust model is built on three key pillars: industry leading security, robust standards compliance, and the use of advanced tech

Compliance & infrastructure

SOC 2 Type IIISO 27001ISO 27017ISO 27018GDPRHITRUSTCSA STAR
Hosting
AWS
Data handled
Credit card informationPersonal health informationOrganization and account information (e.g., name, contact details, company)Customer uploaded data (financial, budgeting, planning)

Subprocessors

16
  • A
    Amazon Web Services · Cloud infrastructure
    USA, UK, EU, Canada, Australia, Singapore, Brazil
  • D
    Datadog · Infrastructure monitoring
    USA
  • C
    ChurnZero · Customer Success Management
    USA
  • Z
    Zendesk · Customer support management
    USA
  • M
    Microsoft · Corporate collaboration and communication
    USA, Canada
  • A
    Atlassian · Statuspage
    USA
  • B
    Base · Customer advocacy and community
    USA
  • I
    Intercom · Customer support help agent
    USA
  • P
    Pendo · Product analytics, in-app training, product feedback
    USA
  • S
    Skilljar · Learning management system
    USA
  • P
    Prophix Australia Pty Ltd. · Subsidiary
    Australia
  • P
    Prophix Europe ApS · Subsidiary
    Denmark
Show all 16 subprocessors
  • P
    Prophix UK Limited · Subsidiary
    United Kingdom
  • P
    Prophix South America Services De Informatica Ltda. · Subsidiary
    Brazil
  • S
    Sigma Conso Portugal Unipessoal Lda · Subsidiary
    Portugal
  • S
    Sigma Conso SRL/BV · Subsidiary
    Belgium

Compliance leadership

The person who leads Prophix's SOC 2 isn't listed yet. Claim this profile to add it.

Penetration test

Unknown. Prophix's penetration test vendor isn't listed yet.

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Recent updates

Added Prophix Data Transfer Impact AssessmentApr 2026

Added information about international data transfers and Prophix Cloud Services including our impact assessment.

Sub-processor updateApr 2026

We will be adding Intercom as a sub-processor effective May 11, 2026 to augment our self-service customer support capabilities. We have reviewed Intercom's information security policies, data protection policy, and confirm they maintain SOC2 Type 2, ISO 27001:2022, ISO 27018, ISO 27701, ISO 42001 certifications, and are GDPR compliant. For more information about Intercom, please visit trust.intercom.com.

Re-added prior reporting period SOC2 and ISAE 3402 reportsMar 2026

Based on your feedback, we have re-added the SOC2 and ISAE 3402 reports for the prior period. These can be found under Resources

Added Cradle Accounting, SOC2, Type 2 ReportMar 2026

Added SOC2, Type 2 Report for Cradle Accounting. This report can be requested for download under the Resources section. Note: Cradle Accounting was acquired by Prophix Software in November 2025.

Removal of UserVoice as a sub processorJan 2026

UserVoice has been removed as a sub processor as the service is no longer used by Prophix for tracking feature enhancements and product feedback.

This listing is partial

6/11 details · 55%

SOC2C shows the verified essentials. 5 details are not yet provided by the company. Trust centers list more, so we invite the owner to fill the gaps here.

  • Auditorraises trust
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  • Report dateraises trust
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  • Renewal date
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  • Documents
    List the documents you share (SOC 2 report, SOC 3, pen-test summary, DPA) and whether each is public or on request.
  • Security controls
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Frequently asked

Is Prophix SOC 2 compliant?
Prophix is SOC 2 Type II compliant. On SOC2C this listing is Listed.
Is Prophix ISO 27001 certified?
According to Prophix's public trust center, Prophix is ISO 27001 certified. On SOC2C this listing is Listed.
Is Prophix ISO 27017 certified?
According to Prophix's public trust center, Prophix is ISO 27017 certified. On SOC2C this listing is Listed.
Is Prophix ISO 27018 certified?
According to Prophix's public trust center, Prophix is ISO 27018 certified. On SOC2C this listing is Listed.
Is Prophix GDPR compliant?
According to Prophix's public trust center, Prophix is GDPR compliant. On SOC2C this listing is Listed.