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Prophix
Sourced from public information. Not yet verified by the company.
Prophix is SOC 2 Type II compliant. Prophix also holds ISO 27001, ISO 27017, ISO 27018, GDPR, HITRUST, and CSA STAR.
About
Welcome to the Prophix Trust Center. At Prophix, the security of customer data is of paramount importance and are committed to providing trust and transparency. We have created comprehensive information security and privacy programs to safeguard your data. Our Prophix Cloud Services undergoes regular independent third-party audits of its information security management systems (ISMS) and achieved ISO/IEC 27001 certification, a globally recognized standard. The Prophix trust model is built on three key pillars: industry leading security, robust standards compliance, and the use of advanced tech
Compliance & infrastructure
Subprocessors
16- AAmazon Web Services · Cloud infrastructureUSA, UK, EU, Canada, Australia, Singapore, Brazil
- DDatadog · Infrastructure monitoringUSA
- CChurnZero · Customer Success ManagementUSA
- ZZendesk · Customer support managementUSA
- MMicrosoft · Corporate collaboration and communicationUSA, Canada
- AAtlassian · StatuspageUSA
- BBase · Customer advocacy and communityUSA
- IIntercom · Customer support help agentUSA
- PPendo · Product analytics, in-app training, product feedbackUSA
- SSkilljar · Learning management systemUSA
- PProphix Australia Pty Ltd. · SubsidiaryAustralia
- PProphix Europe ApS · SubsidiaryDenmark
Show all 16 subprocessorsShow fewer
- PProphix UK Limited · SubsidiaryUnited Kingdom
- PProphix South America Services De Informatica Ltda. · SubsidiaryBrazil
- SSigma Conso Portugal Unipessoal Lda · SubsidiaryPortugal
- SSigma Conso SRL/BV · SubsidiaryBelgium
Compliance leadership
The person who leads Prophix's SOC 2 isn't listed yet. Claim this profile to add it.
Penetration test
Unknown. Prophix's penetration test vendor isn't listed yet.
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Recent updates
Added Prophix Data Transfer Impact AssessmentApr 2026
Added information about international data transfers and Prophix Cloud Services including our impact assessment.
Sub-processor updateApr 2026
We will be adding Intercom as a sub-processor effective May 11, 2026 to augment our self-service customer support capabilities. We have reviewed Intercom's information security policies, data protection policy, and confirm they maintain SOC2 Type 2, ISO 27001:2022, ISO 27018, ISO 27701, ISO 42001 certifications, and are GDPR compliant. For more information about Intercom, please visit trust.intercom.com.
Re-added prior reporting period SOC2 and ISAE 3402 reportsMar 2026
Based on your feedback, we have re-added the SOC2 and ISAE 3402 reports for the prior period. These can be found under Resources
Added Cradle Accounting, SOC2, Type 2 ReportMar 2026
Added SOC2, Type 2 Report for Cradle Accounting. This report can be requested for download under the Resources section. Note: Cradle Accounting was acquired by Prophix Software in November 2025.
Removal of UserVoice as a sub processorJan 2026
UserVoice has been removed as a sub processor as the service is no longer used by Prophix for tracking feature enhancements and product feedback.
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