Is Pigment SOC 2 Type I or Type II?

Pigment is SOC 2 Type II compliant. A Type II report covers how security controls operated over a period (typically 3 to 12 months), a stronger signal than a point-in-time Type I.

Can I use Pigment's SOC 2 for a vendor risk assessment?

Yes. Pigment's SOC 2 status, frameworks, auditor, and renewal timing are on SOC2C for vendor risk and security reviews. Request the underlying report through SOC2C to complete your third-party risk file.

Is Pigment penetration tested?

Pigment hasn't listed its penetration testing on SOC2C yet. SOC 2 Type II programs typically include periodic third-party penetration tests; the company can add who performed theirs.

Security isn't a single yes/no, but Pigment is SOC 2 Type II compliant and holds ISO 27001, SOC 2 Type II, GDPR, CCPA, CSA STAR. SOC2C verifies its compliance posture and shows how strongly each fact is proven.

Does Pigment have a bug bounty or vulnerability disclosure program?

Pigment hasn't listed a bug bounty or vulnerability disclosure program on SOC2C. Many companies accept security reports at security@pigment.com or via a /security page (Pigment lists a security contact).

Who are Pigment's subprocessors?

Pigment's subprocessors aren't listed on SOC2C yet. The company can add them so buyers can assess fourth-party risk.

Where does Pigment host or store data?

Pigment's hosting and data-residency details aren't listed on SOC2C yet. The company can add where it hosts (AWS, GCP, Azure) and which data it handles.

Where is Pigment's trust center or security page?

Pigment's trust center is at https://trust.pigment.com. Its verified SOC 2 status, frameworks, and documents are summarized on its SOC2C profile.

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Pigment

pigment.com · European Union · Security contact

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Pigment is SOC 2 Type II compliant. Pigment also holds ISO 27001, GDPR, CCPA, and CSA STAR.

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About

The business planning and performance management platform for visionary organizations.

Compliance & infrastructure

ISO 27001 SOC 2 Type II GDPRCCPACSA STAR

Compliance leadership

The person who leads Pigment's SOC 2 isn't listed yet. Claim this profile to add it.

Penetration test

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Recent updates

NEW: Structured API key format to support automated secret scanning integrationsMay 2026

We have released an update which changes the format of all newly generated API keys within Pigment. The new format is more predictable and designed for discoverability by secret scanning programmes. Refer to the newly updated Secure Implementation Guidebook resource with more information on the format, including a regex you can use in your security tooling.

Pigment achieves ISO 27001 Certification, strengthening commitment to data securityApr 2026

Pigment has achieved ISO 27001 certification following an independent audit of our information security management system. This milestone strengthens our commitment to rigorous security standards and provides customers with independent assurance that a comprehensive, risk-based set of controls is in place to help protect their data. As part of this update, we’ve added our ISO 27001 certificate and Statement of Applicability (SoA) to the Trust Center, so you can review the scope of our certification and the security controls under our program.

UPDATED: Pigment Security Whitepaper & Secure Implementation GuidebookApr 2026

We have updated our Security Whitepaper to reflect changes introduced with the release of Pigment’s Modeler Agent. We have also updated the Secure Implementation Guidebook to describe new and updated security features in Pigment, including the new “Essential Contacts” feature, which lets you specify dedicated email addresses for ad hoc communications about privacy, legal, or security matters.

SOC compliance updateFeb 2026

We're happy to announce that our latest SOC1 and SOC2 audit reports are available on the Trust Center. We improved the level of assurance they bring by adding the “Availability” and “Confidentiality” Trust Criteria on top of "Security" for this iteration.

UPDATED DOCUMENT: 2025 attestation for performance of annual penetration testJun 2025

Pigment's 2025 attestation for performance of annual penetration test has been updated in the Trust Center

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SOC2C shows the verified essentials. 7 details are not yet provided by the company. Trust centers list more, so we invite the owner to fill the gaps here.

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List the documents you share (SOC 2 report, SOC 3, pen-test summary, DPA) and whether each is public or on request.
Subprocessors
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Add where you host (AWS, GCP, Azure) and data residency.
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Frequently asked

Is Pigment SOC 2 compliant?

Pigment is SOC 2 Type II compliant. On SOC2C this listing is Listed.

Is Pigment ISO 27001 certified?

According to Pigment's public trust center, Pigment is ISO 27001 certified. On SOC2C this listing is Listed.

Is Pigment GDPR compliant?

According to Pigment's public trust center, Pigment is GDPR compliant. On SOC2C this listing is Listed.

Is Pigment CCPA compliant?

According to Pigment's public trust center, Pigment is CCPA compliant. On SOC2C this listing is Listed.

Is Pigment CSA STAR certified?

According to Pigment's public trust center, Pigment is CSA STAR certified. On SOC2C this listing is Listed.

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Answers published by Pigment

Reproduced from Pigment's own trust center. These are the company's statements about its security practices — SOC2C has not tested or verified them, and they may have changed since we last read the page. Check the source ↗

Does Pigment publish its standard terms?

Pigment publishes the following documents: Publicly available - Master Service Agreement - Data Protection Addendum - Security Addendum - Acceptable Use Policy - Privacy Policy - Vulnerability Disclosure Policy - List of sub-processors - Support and Maintenance Policy - CAIQ Under NDA - General Information Security Policy - SOC1 report - SOC2 report - Security whitepaper - Evidence of penetration test performance - Cyber insurance policy - BCDR test summary

Where is Pigment's infrastructure located?

All customer content data is hosted in Google Cloud Platform. Pigment offers several data localisation options in Europe and in the USA. Customers may choose the localisation of their data amongst these options during the initial setup. For Europe, the infrastructure is located in Frankfurt, Germany (europe-west-3), whereas the backups are replicated in geo-distributed storage buckets in member states of the European Union. For the USA, the infrastructure is located in The Dalles, Oregon (us-west-1), whereas the backups are replicated in geo-distributed storage buckets in the USA. Although the data processed by the product remains in the chosen localisation, some customer data such as user identities, list of tenants, analytics, email notifications, supports tickets, learning centre, CRM, etc. may be processed or stored outside of the chosen data locality for technical reasons. Please refer to the sub-processor list for a detailed list of data transfers: https://www.pigment.com/msa/dpa-subprocessors

Does Pigment support Single Sign-On (SSO)?

Pigment supports the following authentication methods: - Email / Password - Federated identity through SAMLv2 standard protocol - Open ID Connect through Google social login

Does Pigment encrypt data at rest?

All customer data is encrypted at rest at any time. We currently use multiple storage-as-a-service built in encryption features to ensure consistent enforcement and state of the art encryption and key management practices. AES 256 is the main standard in use. Database encryption is currently performed through Cloud SQL's and SingleStore's encryption features. Backups are encrypted through Google Cloud Storage's encryption. For technical details, please refer to the vendor's documentation: - Google Cloud SQL - Google Cloud Storage - SingleStore

How does Pigment protect data in transit?

All Pigment web properties have mandatory encryption in transit. We implement HSTS on all domains with subdomain enforcement and systematic preloading. We're not supporting any protocol weaker than TLS1.2 and we ensure we remain on the "modern" compatibility policies (as defined by Mozilla and Google guidance) to avoid accepting legacy, unsafe cipher suites. To minimise the impact of a compromission of a certificate, we use short lived, programmatically renewed certificates and prohibit the use of wildcard certificates. We also procure certificates from providers adhering to the certificate transparency initiative. See how Pigment scores on the reference TLS configuration scoring tool: https://www.ssllabs.com/ssltest/analyze.html?d=pigment.app

How does Pigment manage vulnerabilities?

A Continuous security assurance program is operated by Pigment to provide a security posture that is proportionate to the risks. This program is driven by the risk and leverages internal resources and a variety of vetted third-party security vendors and includes activities such as: - Third party white box auditing and black box penetration testing - Third party red team exercises, - Bug bounty programs, - Documented and published coordinated vulnerability disclosure policy, - Continuous static and dynamic code testing - Continuous vulnerability scanning - Systematic peer reviews for each release, - Extensive End-to-End and Unit testing coverage - Internal architecture reviews are conducted by the security team for security-sensitive projects - Third party audits are conducted at least yearly. Pigment's time to correction objectives are 5, 30 and 90 days for vulnerabilities of critical, high and medium severity, respectively.

What are Pigment's business continuity and disaster recovery practices?

Pigment relies on Google Cloud Platforms' business continuity features. The infrastructure is deployed in such a way that it can sustain the loss of one availability zone without any noticeable impact. If an entire cloud region was to unavailable, Pigment can restore the service in another region in a reasonable time thanks to Infrastructure-as-Code. Pigment's Recovery Time objective is 6 hours and Recovery Point Objective is 24 hours.

How does Pigment manage customer data removal?

Customer Content remains the sole property of the customer. User live data is deleted from the database as part of the client off-boarding process. Backups are deleted 90 days after the termination of the contractual agreement or immediately upon request. Activity logs may not be deleted before the duration imposed by their retention policy.

How does Pigment manage vendor security?

Vendors are all identified via the procurement process that includes reviews from Finance, Legal and Security. They are classified based on their risk level and security due diligence controls are performed in accordance to the risk. They may include requirements for security features (SSO capabilities), certifications, and presentation of audit results. Any vendor having access to customer data is given the most sensitive, and get an ad-hoc security vetting based on their use case and threat model. Legal agreements such as security addendums and security-related penalties are reviewed by the Legal team as part of the procurement process.

Does Pigment notify its customer in case of a data breach?

Pigment commits to notify its customers without undue delay upon becoming aware of data breach impacting them.

How is access control managed in Pigment?

Pigment has 5 default roles, but administrators can create their own custom-built roles. Please refer to this documentation for more information.

How is Pigment clients' data segmented from from one another?

Pigment's customer content is hosted on dedicated logical database instances. Customers may or may not share a physical instance depending on the resource isolation needs. Metadata (list of applications, list of users, etc) may be colocated on shared instances.

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