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JourneyTrack
Trust level
Listed
Unverified
Listed
Domain
Report
Live
Sourced from public information. Not yet verified by the company.
JourneyTrack is SOC 2 Type II compliant. JourneyTrack also holds ISO 27001, and GDPR.
About
JourneyTrack is an enterprise Journey Management SaaS that empowers brands to seamlessly create, track, and govern customer journeys by leveraging AI to ultimately improve the end-to-end customer experience.
Compliance & infrastructure
Hosting
AWS
Data handled
Customer personally identifiable informationEmployee personally identifiable informationCredit card informationPersonal health information
Documents
3Subprocessors
15- AAmazon Web Services · Cloud providerAWS US East (N. Virginia) US-East-1
- GGitHub · Version control
- GGoogle Workspace · CollaborationUnited States
- MMongoDB Atlas · Data storage and processingAWS US East via Mongo Cloud
- AAnthropic - API · Engineering
- DDataDog · Security
- OOpenAI - API · EngineeringUnited States
- HHeap Inc. · Data analytics
- HHubSpot · MarketingUnited States
- JJira · Project Management and issue tracking toolUnited States
- SSlack · Collaboration
- SStonly · Customer support
Show all 15 subprocessorsShow fewer
- VVanta · Security
- LLogRocket · Cloud monitoring
- SStatusIO · Cloud monitoringAllentown, NJ
Compliance leadership
The person who leads JourneyTrack's SOC 2 isn't listed yet. Claim this profile to add it.
Penetration test
Unknown. JourneyTrack's penetration test vendor isn't listed yet.
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This listing is partial
7/11 details · 64%SOC2C shows the verified essentials. 4 details are not yet provided by the company. Trust centers list more, so we invite the owner to fill the gaps here.
- Auditorraises trustAdd the CPA firm that issued your SOC 2 so buyers can verify who signed it.
- Report dateraises trustAdd your most recent report period so buyers see how current your SOC 2 is.
- Renewal dateAdd your renewal window so buyers know your coverage is active.
- Security controlsConfirm key controls (encryption, MFA/SSO, annual pen test, BCP/DR) buyers screen for.
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Frequently asked
Is JourneyTrack SOC 2 compliant?
JourneyTrack is SOC 2 Type II compliant. On SOC2C this listing is Listed.
Is JourneyTrack ISO 27001 certified?
According to JourneyTrack's public trust center, JourneyTrack is ISO 27001 certified. On SOC2C this listing is Listed.
Is JourneyTrack GDPR compliant?
According to JourneyTrack's public trust center, JourneyTrack is GDPR compliant. On SOC2C this listing is Listed.
Is JourneyTrack SOC 2 Type I or Type II?
JourneyTrack is SOC 2 Type II compliant. A Type II report covers how security controls operated over a period (typically 3 to 12 months), a stronger signal than a point-in-time Type I.
Can I use JourneyTrack's SOC 2 for a vendor risk assessment?
Yes. JourneyTrack's SOC 2 status, frameworks, auditor, and renewal timing are on SOC2C for vendor risk and security reviews. Request the underlying report through SOC2C to complete your third-party risk file.
Is JourneyTrack penetration tested?
JourneyTrack hasn't listed its penetration testing on SOC2C yet. SOC 2 Type II programs typically include periodic third-party penetration tests; the company can add who performed theirs.
Is JourneyTrack secure?
Security isn't a single yes/no, but JourneyTrack is SOC 2 Type II compliant and holds SOC 2 Type II, ISO 27001, GDPR. SOC2C verifies its compliance posture and shows how strongly each fact is proven.
Does JourneyTrack have a bug bounty or vulnerability disclosure program?
JourneyTrack hasn't listed a bug bounty or vulnerability disclosure program on SOC2C. Many companies accept security reports at security@journeytrack.io or via a /security page (JourneyTrack lists a security contact).
Who are JourneyTrack's subprocessors?
JourneyTrack lists 15 subprocessors on its trust center, including Amazon Web Services, GitHub, Google Workspace, MongoDB Atlas, Anthropic - API. Buyers use this for fourth-party risk review.
Where does JourneyTrack host or store data?
JourneyTrack hosts on AWS, and handles Customer personally identifiable information, Employee personally identifiable information, Credit card information, Personal health information. Data residency details are on its trust center.
Where is JourneyTrack's trust center or security page?
JourneyTrack's trust center is at https://trust.journeytrack.io. Its verified SOC 2 status, frameworks, and documents are summarized on its SOC2C profile.
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