Heidi Health Trading Pty Ltd

We’re proud to share that Heidi is now Cyber Essentials Plus certified. Cyber Essentials Plus is a UK government-backed certification that involves a hands-on technical audit of our systems to confirm that essential security controls are in place and functioning effectively. This includes real-world testing of our defences against common cyber threats such as malware, phishing, and unauthorised access. This certification builds on our existing ISO27001, SOC 2 Type II, ISO9001, GDPR and HIPAA compliance frameworks, and is another step forward in our commitment to protecting sensitive health information and maintaining best-in-class security practices. For questions about our security and compliance posture, or to request a copy of our latest certification reports, please contact us at compliance@heidihealth.com.

NHS England has just released pivotal guidance on using AI-enabled ambient scribing products (https://www.england.nhs.uk/long-read/guidance-on-the-use-of-ai-enabled-ambient-scribing-products-in-health-and-care-settings/) in healthcare. At Heidi, we're genuinely excited to see this guidance because it provides clear, practical steps for healthcare teams keen to embrace AI responsibly and effectively. Here's an approachable breakdown of what this guidance involves, alongside practical tips for healthcare providers—and importantly, how Heidi supports you every step of the way: 1. Clinical Safety and Risk Management (DCB0160 Compliance) - What You Need to Do: Assign a Clinical Safety Officer and complete your own DCB0160 clinical safety assessment, documenting potential risks and outlining clear mitigations. - How Heidi Helps: Heidi has thoroughly completed our DCB0129 clinical safety assessments, and our detailed documentation can support you in preparing your own DCB0160. Our team collaborates closely with your clinical safety officers, providing guidance and support every step of the way. 2. Data Protection Impact Assessment (DPIA) - What You Need to Do: Conduct your own DPIA to clearly identify and mitigate any privacy risks, ensuring patient data is handled securely and transparently. - How Heidi Helps: Our team has compiled all necessary documentation, examples, and…

We’re proud to share that Heidi is now ISO 9001 certified—ISO 9001 is an internationally recognised standard for quality management systems. This certification reflects our commitment to delivering a consistently high-quality, reliable product and ensuring continuous improvement across all aspects of our operations. For our healthcare partners, ISO 9001 provides assurance that Heidi is built and supported through comprehensive, accountable processes that prioritise safety, customer satisfaction, and service excellence.

We are committed to supporting safe, responsible, and compliant adoption within NHS settings. All NHS clinicians, practice managers, and data protection professionals can request access to the key documentation required to bring Heidi into your practice, including: - DCB0129 Clinical Risk Management Compliance - DPIA - Digital Technology Assessment Criteria (DTAC) To request access, please visit our Trust Centre (https://trust.heidihealth.com/) and scroll down to the Resources section in the bottom-left corner. From there, you can submit a request for the relevant documents. Our compliance team will review your request and provide access as appropriate.

Clinicians are overwhelmed by the growing burden of documentation, with administrative tasks outpacing patient care. Despite technological advancements, such as EMRs and digital dictation, these solutions have often created more challenges than they’ve solved. AI medical scribes offer a promising way forward, providing real-time support by documenting patient consultations seamlessly. As regulators begin to release public guidance on the safe use of technologies like AI scribes, concerns around safety and trust are gradually being addressed. At Heidi, we prioritize transparency, ensuring clinicians understand how to use AI scribes effectively and securely. Discover how Heidi’s trusted AI solution empowers clinicians to reclaim their time, reduce burnout, and enhance patient care in a safe manner. See our full article here - https://www.heidihealth.com/blog/using-ai-medical-scribes-safely