Dext

We have updated our certification body to a new accredited provider. Our latest certificate is now available in the Trust Centre. There are no changes to the scope of certification or control coverage.

As part of our recent surveillance audit, we have received a new issuance of our ISO certificate. You can view or download the updated certificate here Along with this, our updated address details have been included in the certificate. You can find our updated address within our FAQ's too.

We want to make you aware of a phishing scam that has recently come to our attention. Unauthorised individuals have set up a trial account and used our platform to send phishing emails. These emails may include various types of personal information that have been obtained from external sources (including data breaches unrelated to Dext) and make threatening claims or demands. Please be assured that you are not being contacted as a result of any data breach in Dext’s platform or systems, your data was obtained from somewhere else, Dext was just used as an email service and we didn’t leak any of your data to the attacker who appears to be a rogue actor exploiting a feature on our platform. However, as your data appears to have been compromised elsewhere, we would strongly recommend that you take appropriate precautions including updating your passwords and checking accounts which may have been compromised. Remember that you should avoid using the same password on multiple platforms. We also suggest visiting Have I Been Pwned to see if your email address has been involved in any known data breaches. We have also now taken steps to mitigate this activity to prevent it from happening again, and we have identified and suspended the accounts responsible. We continue to monitor the situation and apologise for any inconvenience this may have caused. We remain committed to ensuring the…

We are pleased to announce the successful renewal of our ISO 9001 (quality management) and ISO 27001 (information security management) certifications, audited by the British Assessment Bureau. Along with that we have also successfully completed the transition to ISO/IEC 27001:2022. These globally recognised accreditations highlight our commitment to quality, security, and continual improvement. They demonstrate to our customers that we operate at the highest standards, delivering secure software and services. Certificates can be downloaded from Resources section within our Trust Centre.