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Birdie Care
Trust level
Listed
Unverified
Listed
Domain
Report
Live
Sourced from public information. Not yet verified by the company.
Birdie Care is SOC 2 compliant. Birdie Care also holds ISO 27001, and GDPR.
About
Home healthcare technology that’s by your side in care.
Compliance & infrastructure
Hosting
AWSGCPAzure
Data handled
Customer personally identifiable informationEmployee personally identifiable informationCredit card informationPersonal health information
Documents
5Subprocessors
29- LLast Updated: 03 February 2026
- AAnthropic Ireland Limited · Claude AI, Claude Code and Claude Cowork.Ireland (EU)
- AAmazon Web Services · Storage and hostingUK
- AAmplitude · AnalyticsUSA
- AAtlassian · Bug tracking on the platformAustralia
- AAzure AD · A cloud-based identity and access management (IAM) solutionUK and EU
- CCensus (Sutro Labs Inc.) · Reverse ETL (syncing data between systems).USA
- CCodurance · Software development project support.UK
- DDatadog · Application Monitoring and Error Tracking Software.EU
- DDust · AI agent creator, utilising multiple LLMs on a zero data retention agreement.France (EU)
- EElevenLabs · [SmartPlans Customers ONLY] AI Speech to TextUSA
- GGoogle Cloud Platform · Storage and hosting.EU
Show all 29 subprocessorsShow fewer
- HHoneycomb · Platform performance managementHound Technology, Inc. - USA
- SSentry · Application Monitoring and Error Tracking Software.Functional Software, Inc. - USA
- IIntercom · Customer supportIntercom R&D Unlimited Company - Ireland (EU)
- GGoogle Looker · Looker is a subsidiary of Google that provides business intelligence software anEU
- MMessageBird B.V. · Voice, SMS, Chat, and RCS communications solutionsNetherlands (EU)
- OOnePilot SAS · Customer support outsourcingFrance (EU)
- PPlanhat · Customer communications management, prioritisation, automating internal workflowUK and EU
- pproductboard · Feedback collection for product developmentUSA
- SSnowflake · Storage and hosting of core data for analytics purposesEU
- TThinkific · Training platform for usersCanada
- SSegment · Data analyticsTwilio Inc. - EU
- SSendgrid · Email alertsTwilio Inc. - EU
- SSolidroad Limited · AI-powered Partner Care quality assurance and trainingIreland (EU)
- SSpeechmatics · [SmartPlans / SmartMeetings Customers ONLY] AI Speech to TextUK
- VVonage Ltd · Transactional SMS. Vonage is our SMS provider. We send summaries of alerts & logUK
- ZZivver · Secure file transfer eg. at the end of the contract to return data, or to shareEU
- ZZoom · Web meetingsGermany
Compliance leadership
The person who leads Birdie Care's SOC 2 isn't listed yet. Claim this profile to add it.
Penetration test
Unknown. Birdie Care's penetration test vendor isn't listed yet.
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Recent updates
New SubprocessorsFeb 2026
We're always looking for ways to improve your experience with Birdie, and that includes making sure we can deliver the best possible service across all areas of our platform. That's why we've recently invested in expanding our capabilities by teaming up with trusted providers who will be supporting us behind the scenes to enhance various aspects of our service, including through AI-powered solutions. (In legal terms, this makes them "sub-processors," which simply means they'll be helping us by processing some of your data to improve your Birdie experience.) Today (03rd February 2026), we have added two new sub-processors to our list: Anthropic Ireland Limited (Claude AI, Claude Code and Claude Cowork): To help to make our teams even more efficient, and leverage the power of AI. Solidroad Limited: To ensure more consistent, high-quality service and enhanced efficiency for the Birdie’s Partner Care Team. You don’t need to do anything. Just know that these changes mean we can continue to improve and enhance the service we provide you. All of these new providers have been rigorously assessed, to ensure they are fully aligned with our high standards for security, privacy and data protection. If you have any questions, please reach out to the Partner Care Team.
Birdie has updated it's Trust Center!Aug 2024
Feel free to access the updated resources across our trust center and do not hesitate to reach out if you have any more questions.
This listing is partial
7/11 details · 64%SOC2C shows the verified essentials. 4 details are not yet provided by the company. Trust centers list more, so we invite the owner to fill the gaps here.
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Frequently asked
Is Birdie Care SOC 2 compliant?
Birdie Care is SOC 2 compliant. On SOC2C this listing is Listed.
Is Birdie Care ISO 27001 certified?
According to Birdie Care's public trust center, Birdie Care is ISO 27001 certified. On SOC2C this listing is Listed.
Is Birdie Care GDPR compliant?
According to Birdie Care's public trust center, Birdie Care is GDPR compliant. On SOC2C this listing is Listed.
Can I use Birdie Care's SOC 2 for a vendor risk assessment?
Yes. Birdie Care's SOC 2 status, frameworks, auditor, and renewal timing are on SOC2C for vendor risk and security reviews. Request the underlying report through SOC2C to complete your third-party risk file.
Is Birdie Care penetration tested?
Birdie Care hasn't listed its penetration testing on SOC2C yet. SOC 2 Type II programs typically include periodic third-party penetration tests; the company can add who performed theirs.
Does Birdie Care have an ISO 27001 certificate?
Birdie Care publishes an ISO certificate on its trust center; you can request access through SOC2C.
Does Birdie Care offer a Data Processing Agreement (DPA)?
Birdie Care publishes a DPA on its trust center; you can request access through SOC2C.
Is Birdie Care secure?
Security isn't a single yes/no, but Birdie Care is SOC 2 compliant and holds ISO 27001, GDPR. SOC2C verifies its compliance posture and shows how strongly each fact is proven.
Does Birdie Care have a bug bounty or vulnerability disclosure program?
Birdie Care hasn't listed a bug bounty or vulnerability disclosure program on SOC2C. Many companies accept security reports at security@birdie.care or via a /security page (Birdie Care lists a security contact).
Who are Birdie Care's subprocessors?
Birdie Care lists 29 subprocessors on its trust center, including Last Updated: 03 February 2026, Anthropic Ireland Limited, Amazon Web Services, Amplitude, Atlassian. Buyers use this for fourth-party risk review.
Where does Birdie Care host or store data?
Birdie Care hosts on AWS, GCP, Azure, and handles Customer personally identifiable information, Employee personally identifiable information, Credit card information, Personal health information. Data residency details are on its trust center.
Does Birdie Care offer a Data Processing Agreement (DPA)?
Birdie Care publishes a DPA on its trust center. You can request access through SOC2C.
Where is Birdie Care's trust center or security page?
Birdie Care's trust center is at https://trust.birdie.care. Its verified SOC 2 status, frameworks, and documents are summarized on its SOC2C profile.
What is Birdie?
Birdie is the homecare technology of the future, empowering care business of all sizes to transform the way they care, unlock a new way to operate, and build a supported workforce of carers. Our all-in-one technology, from care management and auditing to rostering and finance, goes beyond just digitising your processes, instead empowering you with the innovative tools you need to stand out and thrive in today’s evolving care landscape.
What types of care businesses use Birdie?
Birdie supports care businesses of all sizes to lead the way in care and grow to new heights. From providers getting ready to onboard their first client to those with years of operating behind them, Birdie can support you. Franchise business or independent model? No problem. Local authority, private contracts or a mix of both? We’ve got you.
What change management support do you provide?
Birdie has helped over 1,000 agencies feel confident making the switch to a new homecare technology. From our friendly customer success team to helpful resources, including a step-by-step implementation checklist, change management guide and extensive training academy, we’ll make getting up and running as smooth as possible. But don’t just take our word for it; see how one of our partners was able to onboard over 500 carers to Birdie.
How long does training take?
We know that adjusting to a new system involves some learning to get started. In order to make this journey with Birdie as smooth as possible, we've created a helpful, easy-to-follow training academy. Our Birdie Academy and step-by-step guides will help you feel confident and ready to get started in as little as 32 minutes.
What kind of support do you offer? Do I have to pay for it?
Through years of working with care agencies, we’ve seen that online chat is the best way to get your query dealt with as quickly as possible. Birdie’s live chat means you and your team can reach out to a member of our support team and expect a response in 10 minutes or less. The best thing? It’s free. You can also access hundreds of articles through the Birdie Help Centre, talking you through the key aspects of the system. Read more about the support Birdie provides!
I’m already using other software. Does Birdie integrate with it?
Birdie is set up to be fully interoperable, with a suite of open APIs and data standards available for integration with other care management systems and software applications. We seamlessly connect with the tools your teams uses every day, so inconsistencies are eliminated and effort is no longer duplicated. Check out our product philosophy here!
Is my data secure?
Birdie takes data security and privacy very seriously. We are fully compliant with the General Data Protection Regulations and Data Protection Act 2018 which ensures that your personal information is protected, handled and stored correctly. We don’t just meet, but exceed, the NHS Data Security and Protection Toolkit standards and are also certified to meet ISO27001 and Cyber Essentials Plus.
How much does Birdie cost?
No matter your business size, we’ve designed a pricing model that treats all our partners fairly. Each of Birdie’s plans has a cost per month, which is derived from the number of hours of care your network schedules and charged at an agreed hourly rate. This helps investment in technology stay proportional with business expenses as your business grows and provides full transparency into how your invoice is calculated. To get a quote, please get in touch with us!
Can I use Digital Social Care Records (DSCR) funds to pay for Birdie?
Yes! Birdie is an NHS England Assured Supplier, which makes us an available digital option for care businesses looking to take part in the Digitising Social Care programme, unlocking potential funding opportunities. Adopting and using a solution from the Assured Supplier List is one criteria for being able to access funding. That funding can be used to set up software, such as Birdie, to take your business and care quality to new heights.
My staff aren’t tech-savvy…is Birdie easy to use?
Yes! We work with hundreds of care businesses all over the country and we hear this concern a lot. We’ve tested Birdie repeatedly to make sure it’s user-friendly, and the easy-to-use interface is many of our carers’ favourite part of Birdie - check our Trustpilot reviews to see what they say!
What is Birdie Analytics? How will it support my business?
Birdie Analytics gives access to key performance metrics and ready-made dashboards, so you can see your business in a whole new light. We take information you and your care team capture daily and compile it into easy-to-understand graphs and reporting. The result? Insights that are simple to measure, track and improve upon, so you can unlock more efficient operating, mitigate potential issues with care quality and understand business blind spots.
How does Birdie work with Business Intelligence tools?
We understand you may have your own business intelligence tools and would like to centralise Birdie and non-Birdie data. We provide access to raw data, which will enable you to seamlessly import it within your own tooling. We also provide access to our API, for independent data modelling.
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