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BetterCloud
Sourced from public information. Not yet verified by the company.
BetterCloud is SOC 2 Type II compliant. BetterCloud also holds ISO 27001, GDPR, and CCPA.
About
BetterCloud is the market-leading SaaS management platform, enabling IT teams to eliminate up to 78% of SaaS management work. BetterCloud automates onboarding, offboarding & mid-lifecycle changes, SaaS application access & entitlements, and security policies in a multi-SaaS environment. With centralized granular data protection capabilities, BetterCloud automatically preempts threats and keeps company data safe. By streamlining and automating critical work like user lifecycle processes and day-to-day operations, BetterCloud's thousands of customers enjoy greater operational efficiency and empl
Compliance & infrastructure
Subprocessors
21- GGoogle LLC · Hosting, Storage and Processing Customer DataHQ Location - US
- AAuth0, Inc. · Security - AuthenticationHQ Location - US
- PPendo.io, Inc. · Data AnalyticsHQ Location - US
- FFullStory, Inc. · Data AnalyticsHQ Location - US
- MMarketo, Inc. · MarketingHQ Location - US
- SSalesforce.com, Inc. · Customer ServiceHQ Location - US
- TTwilio Inc. · Customer SupportHQ Location - US
- EElevio Pty Ltd. · Customer ServiceHQ Location - AU
- ZZoom Video Communications, Inc · Video CommunicationHQ Location - US
- BBugsnag, Inc. · Error MonitoringHQ Location - US
- AAtlassian Pty Ltd. · Project, Ticket, and Operations ManagementHQ Location - AU
- AAppcues, Inc. · Data AnalyticsHQ Location - US
Show all 21 subprocessorsShow fewer
- OOlark (Habla, Inc.) · Customer ServiceHQ Location - US
- AAmazon Web Services · Transfer - Machine LearningHQ Location - US
- EEgnyte · File SharingHQ Location - US
- CCustomer.io · Customer ServiceHQ Location - US
- ZZendesk · Customer ServiceHQ Location - US
- CCamunda, Inc · Workflow ServiceHQ Location - US
- CCodium Ltd. (dba Qodo) · Error MonitoringHQ Location - IL
- RRaintank Inc. (dba Grafana Labs) · MonitoringHQ Location - US
- CCoreStackHQ Location - US
Compliance leadership
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Penetration test
Unknown. BetterCloud's penetration test vendor isn't listed yet.
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Recent updates
What’s new in BetterCloud: Spring 2026Jun 2026
A new quarter means new surface area to manage. Employees have adopted tools you don’t know about, sensitive files are being shared without context, and lifecycle events in your HR system still aren’t fully wired to your provisioning workflows. This spring, BetterCloud is closing those gaps with the Chrome Browser Extension for real-time SaaS discovery, Google Drive Labels in File Governance, and new triggers and actions to automate the moments that matter. See every app your team is actually using with the Chrome Browser Extension --------------------------------------------------------------------------- Your SSO shows you what’s approved. Your ERP shows you what’s paid for. But neither tells you what employees are actually using in the browser every day, and that gap is where shadow IT and shadow AI thrive. !Dashboard displaying software products with pricing type, active users count, and activity percentage for Asana, G Suite, Atlassian, LastPass. The BetterCloud Chrome Browser Extension closes that final gap by sitting where work actually happens. It monitors URLs, domains, and session activity in real time to surface apps that traditional API-based discovery misses. You’ll know who’s logging in, what they’re using, and how often, all mapped to real user identities. Details to get started in this support article. Understand and protect sensitive data with Google Drive…
What’s new in BetterCloud: Winter 2026Mar 2026
The modern IT landscape moves fast, and your SaaS management strategy should move faster. Over the last quarter, the BetterCloud team has focused on delivering more granular control over your automated governance, ensuring that essential collaborations and sensitive data classifications remain uninterrupted while your environment stays secure. Whitelist emails _and_ files in File Governance ------------------------------------------------ Cleanup policies are essential for maintaining a secure environment, but they can sometimes disrupt critical collaborations. Based on your feedback, we’ve introduced two highly-requested features to provide more granular control. !Settings page displaying trusted users’ email addresses, a list of trusted files with names and locations, and manage entry options. ### Allow listed emails You can now protect individual external email addresses from automated cleanup policies. This is perfect for scenarios where you’re working with external consultants or partners, ensuring their access to shared files isn’t accidentally revoked. ### Allow listed files Similarly, you can now allow-list specific files to protect them from automated permission rollbacks. This ensures that documents intended for public viewing, such as those linked on your website, remain accessible without interruption. Refine your data with muted product usage insights…
Monthly product roundup – July/August 2025Nov 2025
New + updated integration releases: ----------------------------------- - User Automation/ULM: Figma, BambooHR, Box, Kiteworks, Sentry - Spend Optimization: Expensify, Gitlab, Postman, ServiceNow, Teamwork, TestRail Google Cloud Identity SSO data ingestion now supported (via SAML) ☁️ -------------------------------------------------------------------- For domains with Google Cloud Identity – SAML enabled in their Google Workspace environment, more detailed usage is now available, providing more comprehensive SaaS utilization insights than those available through Google OAuth alone. With this update, admins in BetterCloud Spend Optimization can now view which employees have been provisioned access to specific tools and how frequently they log in. To learn more about Spend Optimization now supporting Google Cloud Identity SSO data ingestion, please see this help article. Contract Concierge improvements – now with support for subscriptions! 📥 ------------------------------------------------------------------------ The BetterCloud Contract Concierge has been overhauled with new enhancements for contract and subscription management capabilities. In-app ingestion within the Spend Optimization module now supports subscription uploads together with contract uploads. Additionally, new status updates were developed for submitted contracts and subscriptions, making it easier to edit or…
Monthly product roundup – April 2025May 2025
FEATURES Refined BambooHR integration with thoughtful enhancements --------------------------------------------------------- You asked and we listened! “We would like the ability to enable the BambooHR integration to sync the ‘preferredName’ and ‘Location’ attributes so user profiles reflect employees’ preferred names and work locations.” Done and done. Search bar redesign: Pin your most used items --------------------------------------------- In busy IT environments, speed matters. Repeatedly searching for the same workflows, integrations, or user data slows you down. That’s why we’ve introduced pinning in Search—a faster way to access what matters most. With the new pinning feature, you can: - Pin items like workflows, integrations, users, groups, roles, alerts, files, and articles. !Dashboard interface for the April 2025 product roundup displays navigation tabs at the top, a prominent search bar, and organized lists of files and groups. It is showing the new pinning feature in the search bar navigation. - Instantly save items from search results using the new pin icon. - Access all pinned content via the pin icon in the search bar. - Search within your pinned items for quick retrieval. - Get helpful feedback when no pins or results are found. This update is part of our redesigned search experience, built to reduce repetitive tasks and give IT teams a personalized, efficient…
Monthly product roundup – March 2025Apr 2025
FEATURES Spend Optimization: Product suites for smarter data aggregation --------------------------------------------------------------- - New feature to group related products (e.g., Atlassian, Adobe, Salesforce) under one umbrella. - Provides a unified view of spend, usage, and contract data for entire product suites. - Available now in the Spend Optimization module! Learn More Wrike IC integration: Enhanced offboarding features --------------------------------------------------- There are new actions in User Automation for Wrike IC integration. These include: - Suspend/Disable Users - Delete Accounts with File Transfer - Remove Users from All Groups/Projects License Reclamation adds ChatGPT and Gitlab to the mix ------------------------------------------------------ With the addition of ChatGPT and Gitlab this month, the library of available integrations available for license reclamation grows even larger! The current list includes major software heavy hitters such as Asana, Box, Calendly, Docusign, Dropbox, Expensify and PagerDuty. If you’re on BetterCloud Complete, you can start using this feature today. We can help you upgrade and unlock its full potential if you’re not currently on this plan. To get started, check out our guide. Have questions? Reach out to your success manager or email [success@bettercloud.com](mailto:success@bettercloud.com) and we’ll be happy to…
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Frequently asked
Is BetterCloud SOC 2 compliant?
Is BetterCloud ISO 27001 certified?
Is BetterCloud GDPR compliant?
Is BetterCloud CCPA compliant?
Is BetterCloud SOC 2 Type I or Type II?
Can I use BetterCloud's SOC 2 for a vendor risk assessment?
Is BetterCloud penetration tested?
Is BetterCloud secure?
Does BetterCloud have a bug bounty or vulnerability disclosure program?
Who are BetterCloud's subprocessors?
Where does BetterCloud host or store data?
Where is BetterCloud's trust center or security page?
Where is BetterCloud's Services hosted?
Does BetterCloud support Single Sign-On (SSO)?
Who is BetterCloud and what services does it provide?
If BetterCloud is helping me manage my SaaS apps, does BetterCloud have access to all of the data, including personal information, in all the SaaS applications that my company uses?
Does BetterCloud use any subprocessors? How do I know my company can trust those third parties?
How do I receive notifications of additional subprocessors?
Since BetterCloud processes personal information, how does BetterCloud comply with CCPA and GDPR?
Does BetterCloud collect, store, or process any sensitive categories of personal information under GDPR sensitive personal data
Which technologies does BetterCloud AI use?
Who owns my inputs and outputs?
Is my Customer Data ever used to train a model?
How do you protect my data when it's sent to the Google Gemini LLM for a query?
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